Software for independent hotels

Features

  • Manage Reservations & Guest Information Smoothly

    Manage Reservations & Guest Information Smoothly

    • The Visual Reservation Calendar screen makes organising your reservation diary, checking availability and accessing Booking information simple.
    • Processes like Creating Reservations and Managing Bills & Payments are quick and automated, minimising the inconvenience to your Guests.
    • HotelMaster integrates automatically with third party web-booking engines, meaning Guests can make and pay for Reservations directly from your own website.
    • Offer a wide range of charging methods including Seasonal and Package rates, and configure variable discounts and miscellaneous charges such as Card Transaction surcharges.
    • The robust desktop format means none of the frustrating internet performance delays of a web-based application. Safeguard your data in-house with daily automatic backups.
  • Organise All Your Daily Tasks Efficiently

    Organise All Your Daily Tasks Efficiently

    • The dedicated 'Check-Ins & Check-Outs' screen brings all the relevant information together in one place to make the hand-over process as quick as possible.
    • Add Scheduled Tasks such as Wake Up Calls, and other Guest requirements such as Newspapers and even Special Diets, easily as part of the Reservation process.
    • Print off Daily Task Lists and Housekeeping Sheets to keep staff up to date with the requirements for every room, and Arrivals Sheets for guests to check and sign-off before being checked in.
  • Monitor Business Performance<br /> & Manage Your Client Base

    Monitor Business Performance
    & Manage Your Client Base

    • Statistics, Reports and Graphs help you to monitor your financial and occupancy progress on a daily, weekly, monthly and yearly basis.
    • Easily manage your client base, from identifying and rewarding your best clients, to chasing unpaid accounts.
    • Mailout Wizard helps you to build a marketing strategy with regular mailouts to your clients, either electronically or using Mailmerge files.

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And thats not all...

  • Excellent Customer Service

    Year-round customer support is available by email, livechat and we can even control your computer remotely (with your permission) to help solve any issues you might have.

  • Detailed Guest Records

    Including contact details, security information, items left in the hotel safe, and referral data. Attach important documents, and even a photo of the Guest.

  • Charge for Inventory Items

    Add miscellanous items to a Guest's bill, from room service to presents from your Gift Shop!

  • Comprehensive Payment System

    Charges for accommodation and other items, and payments are tracked from the booking stage right through to completion of the Reservation and beyond. Customizable Booking Confirmation letters and Invoices/Receipts are stored as files, and can be printed or sent via email.
    HotelMaster automatically displays your local currency using Windows Regional Settings.

  • Customisable Reports & Outputs

    Customise the main outputs such as Booking Confirmations, Invoices/Receipts and Account Statements.

  • Database Management

    Full Backup and Restore system, including Auto Backup feature that safeguards your data every time the software closes. Export database data and import Client Records using MS Excel worksheets.

  • Login Security System

    Optional password-based security with restricted access to sensitive financial & database management features for lower tier users.

  • Network Connection of Multiple Users

    Frontdesk and backroom office staff connected over a Windows Workgroup can use the same database at the same time.